Hello! 👋🏽 Nice to meet you, I'm Ethan.
I’m a data-driven UX designer with experience in digital healthcare and insurance. At Duck Creek Technologies, I design AI-powered workflows that simplify complex insurance experiences. I believe thoughtful design and AI together can transform how people interact with technology, and I’m passionate about creating intuitive solutions that empower users and deliver impact. Let’s connect!
Note: This portfolio includes examples of my design contributions. Certain case studies are password-protected to ensure confidentiality and are provided exclusively for evaluation in the hiring process.
AI Agent Configuration [Microsoft Partnership]
(Duck Creek Tech) (Microsoft) InsurTech)
(B2B SaaS) (AI Agents) (AI Configuration)
In collaboration with Microsoft, I designed a guided experience for configuring AI agents that streamlines underwriting tasks — turning complex automation into a clear, human-centered workflow.
Claims File Notes Redesign
(Duck Creek Technologies) InsurTech)
(B2B SaaS) (Legacy Systems) (User Testing) (Copilot) (AI-driven Workflows)
Revamped the File Notes experience to optimize communication workflows for claims handlers, enhancing efficiency and accuracy in claim processing. Achieved a 90% satisfaction rating in customer testing, validating the design's impact on user productivity and satisfaction.
Claims Artificial Intelligence
(Duck Creek Technologies) (InsurTech)
(Requirements Gathering) (Prototyping)
(AI) (Machine Learning) (Automation)
Designed the end-to-end experience of Claims Handlers harnessing AI through Flagged claims and Next-Best-Actions. Demoed the design in front of 800+ customers receiving high praise for enhancing claims processing efficiency.
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Underwriter Platform Redesign
(Duck Creek Technologies) (InsurTech)
(User Testing) (Developer Handoff) (Design QA) (Lean UX) (Agile)
Redesigned the Underwriter Workbench Dashboard to streamline risk evaluation and improve decision-making efficiency. Achieved an 80% user satisfaction rating, with the updated dashboard now available through controlled availability.
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Platform Unification (Search)
(Duck CreekTechnologies) (InsurTech)
(Design Strategy) (Design Systems) (Workshop Facilitation)
Redesigned Search across the product suite to create a unified experience and visually brand the product line. Gained stakeholder buy-in for funding to implement the designs across the suite.
Simplified Configuration
(Duck Creek Technologies) InsurTech)
(B2B SaaS) (Generative AI) (Agentic AI) (Human in the loop)
Simplified Configuration Experience streamlines the creation of insurance manuscripts by automating uploads, auto-populating details, and intelligently flagging anomalies for user review. This AI-assisted, human-in-the-loop workflow reduces manual effort, improves accuracy, and was showcased by our SVP of Product in front of 800+ attendees at our annual Formation Conference.
Testimonials
